Contents
Privacy Policy
Last updated: November 2025
Information We Collect
We collect personal and health information when you make an enquiry, book a consultation, receive treatment, or sign up for marketing. This includes name, date of birth, contact details, medical history, photos (with consent), payment details, and website usage data.
Purpose of Collection
We use your information to provide safe and effective cosmetic and injectable treatments, assess suitability, maintain clinical and financial records, communicate appointment reminders and aftercare, process payments, improve our services, and comply with legal obligations.
Storage & Security
All records are securely stored in password-protected systems or locked physical files. Access is restricted to authorized Viva Clinics personnel and registered medical professionals. We use reputable booking and payment platforms with encryption for data protection.
Your Rights
You have the right to access the personal information we hold about you, request corrections, and withdraw consent for marketing communications at any time. Contact us to exercise your rights.
Retention of Information
We retain clinical and financial records as required by New Zealand law and medical guidelines. When no longer needed, information is securely deleted or destroyed.
Marketing & Communications
We may send promotional offers and updates if you have opted in. You can unsubscribe at any time via the unsubscribe link or by contacting us directly.
Contact Us
Viva Clinics – Main Clinic:
1280 Dominion Road, Mt. Roskill, Auckland
Partner Clinics: East Tamaki | Flat Bush
Phone: +64 221 364 380 | Email: info@vivaclinics.co.nz
Website: www.vivaclinics.co.nz